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Full-service restaurants are looking to bounce back and establish new growth strategies for future success

Technomic's 2018 Future of FSR Consumer Trend Report explores strategies for FSRs to compete as limited-service restaurants continue to steal market share

CHICAGO, Dec. 5, 2018—The full-service segment—and casual dining in particular—has faced numerous challenges over the past several years, but cautious optimism is emerging as some turnaround efforts gain traction. Technomic’s 2018 Future of FSR Consumer Trend Report finds that while the segment isn’t out of the woods, increased emphasis on value, off-premise sales, alcohol and memorable away-from-home experiences is helping the category move in the right direction.

“Following a year in which the total unit count for Top 500 casual-dining chains declined 1.5%, some brands are starting to see positive signs at the unit level,” explains Charles Winship, senior research analyst at Technomic. “As the segment’s turnaround continues, efforts will turn to cultivating sustainable, long-term growth strategies that avoid the issues that led to casual dining’s downturn to begin with, such as weak value propositions, an oversupply of restaurants and failing to evolve with consumers’ dining habits.”

Key takeaways from the report include:

  • 53% of consumers say they visit traditional casual-dining restaurants at least once a month
  • 38% of family-style consumers say they’re more likely to visit a chain than an independent
  • 51% of upscale casual-dining restaurant consumers say they visit these restaurants to celebrate special occasions

Compiling findings from more than 1,600 consumer responses, as well as menu and industry data from the Ignite database, the comprehensive 2018 Future of FSR Consumer Trend Report serves as a guide for foodservice operators and suppliers to help them better understand how consumer patronage, attitudes and preferences toward full-service restaurants are evolving and to identify key areas of opportunity.

Technomic publishes a complete library of Consumer Trend Reports. To learn more, please visit technomic.com or contact one of the individuals listed below.

Contacts:
Press inquiries and report details: Anne Mills, (312) 506-3867, amills@technomic.com
Purchasing details: Patrick Noone, (312) 506-3852, or pnoone@technomic.com

About Technomic
Technomic Inc., a Winsight company, delivers a 360-degree view of the food industry. It impacts growth and profitability for clients by providing consumer-grounded vision and channel-relevant strategic insights. Its services range from major research studies and management consulting solutions to online databases and simple fact-finding assignments. Its clients include food manufacturers and distributors, restaurants and retailers, other foodservice organizations, and various institutions aligned with the food industry. Visit Technomic at technomic.com.

About Winsight, LLC
Winsight LLC is a recognized leader in business-to-business media and information services for the convenience-retailing, foodservice and grocery industries. Winsight has an extensive media portfolio, including five publications: CSP, Restaurant BusinessFoodService DirectorConvenience Store Products, and Winsight Grocery Business. Winsight also offers a suite of digital products, including websites, e-newsletters, webinars, video products, mobile and tablet apps, and custom marketing solutions. In addition to more than 12 major EduNetworking conferences and advisory meetings, Winsight also produces seven exclusive, large-scale executive-level conferences: Restaurant Leadership Conference, Global Restaurant Leadership ConferenceOutlook Leadership Conference, Convenience Retailing University, FSTECMenuDirections and Restaurant Directions. In 2015, Winsight acquired Technomic Inc., a provider of primary and secondary market information and advisory services for the food industry. For more information on Winsight and its brands, go to www.winsightmedia.com.

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